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We accept Paypal or Google Checkout for payments. We DO NOT accept personal checks. Unless due to our error, we do not accept returns, so please ask all questions prior to purchase.
It is your responsibility to give us a correct address for your purchase to be delivered to. Most packages are at least 8" x 11" in size or larger. If this size package can not be delivered safely to your mailbox, please make alternative arrangements.
If an item is returned to us for any reason by the post office as undeliverable, wrong address, etc. it will only be sent back to you with a repayment of the shipping and handling fee. We ship to the address given by Paypal or Google Checkout which is their policy. We don't know where you live, so address mistakes are not our errors nor do we cover the cost of them. If you choose not to pay the shipping and handling fee for us to reship your package, you will only receive a refund of the cost of the item less shipping and handling and a 15% restocking fee.
We are happy to let you know that we automatically total your bill and shipping and handling is combined on one invoice. As long as all your purchases are paid for at the same time with the one invoice you will receive the combined shipping charge. No waiting for an invoice! However, if you pay for each item separately, due to the fees we have to pay for each payment and the fees for refunding payments, we will not refund any of the shipping and handling amounts that you pay even if we ship all your purchases in one package. If you have questions about this policy, please send us an email prior to your purchase. The easiest thing is to put everything you want to purchase in your shopping cart and then checkout.
For large orders, the maximum shipping and handling charge for US customers is $6.00 when you order 5 (FIVE) or MORE sewing patterns in the same order. This is our only way for giving you a discount for large multiple purchases.
The maximum shipping charge for Canadian orders is $10.50 and International orders is $12.50 when you order 5 (FIVE) or more sewing patterns in the SAME order you will pay one shipping and handling cost (as if you were only buying 5 patterns). No limit to the amount of patterns you can buy at one time for this discount and it will be done automatically. No need to wait for an invoice. Please be aware though that a large order may trigger customs duty and taxes that will be at your expense.
We believe in excellent customer service with prompt shipping upon receiving payment and sending items as described. We answer questions as quickly as possible, but please note that we are in the Eastern Time Zone so please factor that in when asking questions and expecting answers--we need to sleep sometime! We take Sundays as a day of rest.
All first class items ship with Delivery Confirmation as part of the shipping and handling fee. We ship promptly, usually in less than 24 hours from payment (except Sundays and post office holidays). All outgoing US packages carry delivery confirmation numbers which is part of your shipping and handling fee. Insurance can be provided at cost, please let us know if this is something you need. We ship worldwide but please note that the buyer is responsible for any import and custom taxes. All international packages will carry a customs sticker with the contents noted and the selling price. Please don't ask for false invoices or items to be shipped as gifts, we will not do that. We can not track international shipments and although we mail promptly we can not guarantee the arrival of your package within a specific time frame.
Due to problems in the past with the Italian post office, we no longer will ship to Italy.
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